Delivery and Special Requests
Our Delivery Areas
Our delivery charge is calculated by mileage from the shop, and may start at $5.00 for anything under 1/2 mile radius. Any address provided above 1/2 mile radius from the shop starts at $8.00.
Here are the following cities we deliver to and their approximate delivery charges.
South/West Boise $8.00 - $12.00 - North/East Boise $10.00 - $15.00 - Garden City and the North End $15.00 - $25.00
South Meridian $10.00 - $15.00 - North Meridian $12.00 - $20.00 - Eagle $15.00 - $25.00 - Kuna $15.00 - $25.00
Nampa $15.00 - $25.00 - Caldwell $25.00 - $35.00
Boise Towne Square Mall - $15.00
Lowes and Walmart (on Overland and Cole) - $8.00
Costco (on Cole) - $10.00
We do not deliver to Star, Middleton, Emmett, Parma, Wilder, Fruitland or other Idaho cities that may not be listed above.
If you need an arrangement sent to a city or state our shop does not deliver to, we are happy to Wire Out your order to a florist in that area!
Wire Service Charge - $7.00 (plus delivery; average $10.00, but may vary due to that shop's policy)
To Ensure Delivery - Please provide at least one phone number for the recipient or contact to call if no one is available. If a phone number is not provided for the recipient, we cannot guarantee the delivery and will not provide any refunds on your order if delivery cannot be completed in any way.
Special Delivery Requests and Additional Charges
If you are needing a special delivery request, we are happy to help! Our normal delivery hours are between 10:00am and 3:00pm, Monday through Friday; Saturday shop and delivery hours vary during Boutique season.
Special delivery requests can be made over the phone or typed in the "Special Delivery Instructions" box at the bottom of the "Recipient Information" page upon Checkout. Please keep in mind that we consider all special delivery requests when creating your order, however, we reserve the right to refuse or apply an additional charge, if needed. The shop owner and staff will review all special delivery requests upon receiving your order and one of our helpful staff members will call you if there is a possibility we cannot complete or need additional funds for your request.
Additional funds my be requested for, but are not limited to, the following:
Before 10am Delivery - After 3pm Delivery - "Late as possible" Delivery - Singing or Reciting to Recipients - Pictures and/or Delivery Confirmation Texts or Emails - Multiple Delivery Attempts (more than 2) - Change of Address - Incorrect Delivery Information - Multiple Email Correspondence - Delivering items not purchased from our shop - Specialty Delivery Instructions or Requests
All AM or Morning delivery requests will be delivered between 10:00am and Noon, unless otherwise specified. When ordering, if you do not specify a time for delivery, we will fit it into our regular delivery route, with the understanding business deliveries need to be completed before 5pm. We cannot guarantee timed deliveries as traffic or weather may affect delivery routes, but we will do our best and request a second delivery address if needed. Holiday deliveries cannot be timed due to volume, and will be delivered as soon as possible for the recipient to enjoy as long as possible!
Delivering items brought in by you, the customer, not purchased from our shop, may not be able to be delivered. We do not recommend providing or requesting delivery for, but not limited to, the following items: jewelry, gift cards, clothing items, miscellaneous fragile gifts, food or drinks, etc. While we trust our friendly HeavenEssence staff members, we cannot account for others once the specialty item is delivered. If an item you have purchased from the shop or provided to us to deliver is lost, stole damaged or destroyed at any time before, during or after the ordering or delivery process; we cannot and do not accept responsibility, nor can we be held liable.
Delivery Policy
Our shop delivery hours are between 10am and 3pm, Monday through Friday; Saturday hours vary during Boutique Season.
Our dedicated delivery drivers and staff use a peg and grate system in our air conditioned vans to safely transport your arrangements and gifts to the recipient. Our friendly drivers take extra care to ensure your arrangements and gifts get delivered safely and looking as fresh as possible. If you have a special delivery request, don't forget to mention it to our staff or write it in the "Special Delivery Instructions" section when ordering online.
Special and timed delivery requests can be made at time of ordering in-person, over the phone or online in the "Special Delivery Instructions" on the "Recipient Information" page upon checkout. The shop staff reserves the right to refuse or request additional funds for special delivery requests on any order and will inform you as soon as possible, once your order is placed. Please see "Special Delivery Requests and Additional Charges" above for more details.
Our delivery drivers route their deliveries based on mileage and traffic patterns from the shop, with requested timed deliveries in mind. We will inform you if we cannot make your timed delivery request or need an alternate address to complete the delivery. Depending on the weather, if the recipient is not home, our shop policy is for our drivers to leave the arrangement by the front door and call the number you provided for the recipient.
If the temperature is below 36 degrees (Fahrenheit) or above 75 degrees (Fahrenheit), if it is snowing, raining or hailing, or if the front porch is in direct sunlight; we do not recommend porching flower arrangements or gift items. If the above listed conditions occur during your delivery, our drivers with leave a door tag on the front door or mailbox latch and contact the recipient for further delivery options. If the recipient does not answer, our drivers will move onto the next delivery on their route.
If, when the recipient is contacted, they request special delivery instructions or more than 2 attempts to complete delivery are made, we may request additional funds from you, the customer. We will contact you if the following occurs: special instructions are requested by the recipient, additional attempts are needed for delivery, we cannot contact the recipient or they do not contact us back, if additional funds are needed to complete a delivery, or any other delivery roadblock occurs that may prevent us from completing your delivery on the requested date or time parameters.
In the event the recipient is not home, cannot be contacted or we cannot contact you before our driver leaves for the day, we will attempt delivery the following day.
Delivering specialty items that you provide, not purchased from our shop, may not be accepted by our staff for delivery or may require addtional funds. Our staff will request and must receive a "Specialty Item Delivery" waiver to be signed by you at time of ordering, indicating that you cannot hold our staff liable if the specialty item you provided for us to deliver is lost, stolen, damaged or destroyed before, during or after the ordering or delivery process. If the waiver is not signed, we will not accept the specialty item for delivery. Our staff will inform you if we cannot deliver or do not feel comfortable delivering a specialty item you have provided us at time of ordering, before payment is taken. We do not recommend providing or requesting delivery for the following items: jewelry or engagement rings, gift cards, heirlooms and antiques, clothing items, miscellaneous fragile gifts, food and/or drinks, etc.
While we trust our friendly HeavenEssence staff members, we cannot account for others once the item is delivered or accepted by someone upon delivery. If delivering to a business with your provided specialty item, we will request a signature from the accepting party to confirm all items were delivered. Upon delivery, if the accepting party refuses to sign for the specialty item or any one part of the items being delivered, our delivery staff will not leave anything from your order with the accepting party and you will be informed.
Delivering wine bottles, wine baskets, beer baskets, beer or chocolate truffles that contain alcohol is permitted, but requires both you and the recipient to provide our staff and delivery driver with a valid driver's license showing proof of being over the age of 21. In accordance with Idaho State Law, we cannot allow purchases of wine, beer or alcoholic (truffles) products to be completed over the phone or by proxy. If delivering, our drivers will not allow anyone to accept wine, beer or alcoholic (truffles) products without providing them valid proof of being over the age of 21. If no one is home, these items cannot be left on the porch; our friendly staff will inform you if delivery cannot be completed. Our staff reserves the right to refuse service to anyone who cannot provide proof of being over the age of 21 years of age or if suspected false identification is being used. At this time, we cannot deliver or purchase a specific brand of wine or beer and cannot purchase hard liquor for delivery. Please take a look at our "Partners" page to find out a little more information on the local Rose Crest Vineyards and their bottle of Evening Retreat that we currently have on location, available for purchase. Please call the shop at (208)323-7738 for more details.
When delivering gift items and chocolates, our thoughtful staff will ensure it stays safe during transport to the recipient, but we always suggest gift wrapping. Please call the shop if you have any questions regarding gift wrapping, which can also be found as add ons to your flower arrangement or gift items online.
Anonymous deliveries can be requested at time of ordering and our staff will be informed of the anonymous request. We will not provide your information to anyone if you have requested to stay anonymous, unless instructed by an Idaho State Police or Federal Officer of the Law. Shop policy states the staff cannot and will not accept or deliver specialty items (including cards in sealed envelopes), not purchased from our shop, from anonymous customers or senders. Our shop staff reserves the right to refuse service to anyone if suspected to be breaking the law or harrassing, stalking or threatening an intended recipient. In the event the recipient or shop staff feel threatened, your information will be provided to the police as well as all security footage. Our shop staff does not open sealed envelopes or read enclosed card messages provided by customers to be delivered for privacy, so if you are the recipient and feel harrassed, stalked or otherwise threatened in any way, please immediately call 9-1-1, or you can also call the non-emergency police line at (208)377-6790.
Please call the shop at (208)323-7738 if you have further questions regarding our delivery policy specialty item deliveries or special delivery requests.