Flower FAQ
We are here to help answer your flower related questions and intrigues! Below are some of our most frequently asked questions, or FAQ, from a few of our shop patrons and google and facebook reviewers.
Q: Can I come into the shop to pick out an arrangement?
A: Absolutely! We have many cooler arrangements that are ready to be taken home and come in a variety of designs, prices and flower combinations.
Q: Do I have to have my arrangement delivered or can I pick it up?
A: You can definitely pick up an arrangement! We have many fresh arrangements in the cooler if you prefer to pick one out while you are here or our helpful designers can also create a custom design. You can always call us at (208)323-7738 so we can create a unique design while you are on your way to pick up if you are in a hurry!
Q: How long does it take to make an arrangement if I come into the shop?
A: When you come into the shop, we suggest selecting from one of our fresh cooler arrangements, but we are happy to create one for you. Depending on the size of the arrangement you need and our designers' orders for the day, it could take anywhere from about 15 to 20 minutes or even up to an hour or two; especially during holidays. We always suggest calling us at (208)323-7738 to order before you get here so we can create something for you while you travel, if you are needing it on-the-go!
Q: If I call in an order or want to come back to pick it up, do I need to pay for my order in advance?
A: We request all payments be taken in advance to secure your order because it creates a smoother process for you at pick up. If you are wanting to pay in cash, we can reserve a credit or debit card number to secure your order, but will not charge it out.
Q: If I purchased an arrangement over the phone for pick up, but am unable to get over to the shop before it closes, can I cancel my order?
A: We understand life happens and if you are unable to get to the shop before it closes, we can sometimes stay open until you arrive (typically 15 minutes or less from closing time), but a small fee may be requested. If you would like to cancel the order you will need to call the shop at (208)323-7738 after reading through the Return, Refund and/or Cancellation Policy at the bottom of every page or product page.
Q: How much is delivery?
A: Delivery charges vary based off of mileage from our shop and usually run anywhere between $5.00 and $15.00 for surrounding areas. You can find more specified information on our delivery areas and policies on our "DELIVERY AND SPECIAL REQUEST" tab at the top of any page.
Q: What is the difference between a "cooler" arrangement and a "fresh" arrangement?
A: Our cooler arrangements are created with fresh cut flowers throughout the week and tended to by our caring staff to make sure they stay fresh! We top off the water and give the stems a fresh cut as needed so they can continue to drink the flower food/water solution. Once you purchase an arrangement, we provide packets of floral preservative powder to add to your arrangement whether it was made to order or pulled from our selection in the cooler. This food, along with our staff's caring attention, is a big part of the process for you to enjoy long lasting flowers!
Q: Why are some of the arrangements on the website not available to order online?
A: Our flower designs often use unique or seasonal flowers that may not be available all year round. The design you've chosen may also be a specialty item, such as a boutonniere, corsage or flower lei, which require specific/seasonal or a large amount of flowers to create. If you try to order online, it will tell you to "call the shop to order" so we can make sure we have the flower products for you. If we don't, we will always suggest other products to keep the style similar to the one you love!
Q: Can I request certain flowers or colors when ordering a Designer's Choice?
A: You can! When ordering over the phone or in person, simply ask our helpful staff members or if you are ordering online, you can type your flower requests in the "Delivery Instructions" box. Some specialty flowers like peonies, calla or oriental lilies may not be available all year round, so if you request an item that is not currently available, we will give you a call before we continue with your order!
Q: When ordering online, I was asked to provide my phone number and email. Can I order without providing this information?
A: You must provide your email and phone number when ordering online in the event we do not have the flower products in your order or if there is an issue with delivery. We appreciate and respect your privacy above all else and will not release your information to anyone without your prior knowledge or permission.
Q: I'm trying to order online during a holiday, but the arrangement descriptions say to call the shop to order. Can I still get that arrangement?
A: If you cannot order online, it may be because we are out of some or all of the pictured flowers for that arrangement. When speaking to our staff, let us know which arrangement you love and we can create a similar style with our available flowers.
Q: Can I order an arrangement for delivery on the same day?
A: If you order an arrangement for delivery before 2:00pm, we can most certainly deliver the same day to local areas in Boise and Meridian. If you order an arrangement for delivery to Kuna, Nampa, Eagle, or Caldwell, even if it is before our 2:00pm cut-off, we may need to reschedule delivery for another day. Our staff will call you if we cannot complete your same-day delivery. Please see the "DELIVERY AND SPECIAL REQUESTS" page at the top of any page for more information.
Q: Can I still order for same-day delivery after 2:00pm?
A: We can usually deliver to some addresses within a 5 mile radius of the shop after 2:00pm, but will need to assess the address and arrangement before we can confirm the possiblity of delivery. You can always place the order online or over the phone and our staff will let you know if we are unable to do the delivery.
Q: There's a spot for a discount code when ordering online, but I don't have one. How can I get a discount?
A: Leave us a review or follow us on Instagram, Facebook and Google! If you do not receive a code via text or email, let us know you've reviewed us for a discount over the phone or in person.
Q: I'm ordering an arrangement online, but it needs to be delivered during a specific timeframe. Can I request delivery time?
A: You can definitely request a timeframe in the "Delivery Instructions" box online or over the phone with our staff, if needed. We will absolutely keep this in mind when completing your order, but please keep in mind, not all timeframes are practical or will work with our current delivery routes. If we are unable to complete your delivery in the timeframe you've provided us, we will let you know and ask for a secondary delivery address. Additional delivery charges apply for early/late and special delivery requests. You can find more information on the "DELIVERY AND SPECIAL REQUESTS" tab at the top of any page!
Q: Can I send an arrangement anonymously?
A: Yes! You can send arrangements anonymously and even bring in items to send anonymously, but we do require a name and phone number in the event we need to inform you of non-delivery or difficulties delivering. This information will not be given to the recipient when you specify that it is an "anonymous" delivery. You can find more information on anonymous sending in the "DELIVERY AND SPECIAL REQUESTS" tab at the top of any page.
Q: Can I change the delivery date or address on my order?
A: Yes! Give our helpful staff a call at (208)323-7738 to change information on your order. Additional funds may be requested if delivery has already been attempted or during a holiday.
Q: My roses or flowers perished within 3 days of recieving them. What do I do?
A: Some flowers can perish faster than others in your arrangement, but we process and clean our flowers with care so you can get the longest lasting quality from each flower. If for any reason your arrangement or certain flowers perish before 3 days, please call the shop at (208)323-7738 to let us know so we can replace the flowers that have perished or redesign a fresh arrangement for you.
Q: How can I return an item I purchased online or in the shop?
A: Please call the shop at (208)323-7738 to speak with the owner or shop manager about returns of any products. You can read more about returns in the grey section at the bottom of any page.
Q: Do you create wedding flowers?
A: We do! Our experienced designers can create a wide variety of bridal bouquet designs and lots of other wedding decor. You can find more Wedding FAQ on the dropdown menu under the "WEDDINGS & EVENTS" tab at the top of any page. Call the shop to schedule a complimentary consultation or request a consultation under the "WEDDING & EVENTS" tab at the top of any page.
Q: Can I bring in a picture of an arrangement I found on Pinterest, Google or elsewhere for the designers to replicate?
A: Absolutely! Some flower products, vases or overall design may vary from the picture slightly due to the availability of the products in our shop, but our designer's love to create new arrangements! Please keep in mind that the pricing you may see on other websites will vary from our pricing.
Q: Why does my arrangement have different flowers than what is pictured online?
A: Some of our arrangements feature flowers or greenery that may not be available all year round. Our talented designers will sometimes use different flowers that will still give you the overall look and color palette to the arrangement you fell in love with! If our designers are unable to use products that keep the overall look similar to your order, we will always call or try to notify you before creating your design (with the exception of holidays or if it is specified in the arrangement description online).